Guarantee

Customer Satisfaction Guarantee

At RITESMOKE, your satisfaction is what really counts.
We want you to be 100% fully and completely satisfied when you do business with us. Whether you are a first-time customer, or a loyal long-time customer, we want you to order from us with confidence. All orders are processed with care to meet our customer's needs. We appreciate the importance of your purchase. Therefore, orders are processed and shipped everyday (except Sunday). We are here to make your online shopping experience a great one.

Safe Shopping

RITESMOKE is committed to maintaining the security and privacy of your personal information at all times, both during and after your purchase. Shopping with RITESMOKE is 100% secure. Your credit card details and personal information is protected by industry-standard Secure Sockets Layer (SSL) technology with 256-bit encryption of critically sensitive information. That means information passed between your computer and RITESMOKE cannot be read in the event someone else intercepts it. For more information please visit our Privacy page.

30 Day Money Back Guarantee

If you are not 100% satisfied with your purchase, you may return or exchange the unused item(s) Within 30 days of shipping date for complete return or exchange. Shipping and handling charges are not refundable. Please refer to our RETURN POLICIES page.

Warranty

Subject to the conditions and limitations set forth on www.RiteSmoke.com and Warranty Card, RiteSmoke's vaporizing device is guaranteed against defects in workmanship and materials, if purchased from RiteSmoke or an authorized RiteSmoke distributor, for a period of 1 months for atomizers and 2 month for batteries from the date of purchase. If the device fails to operate satisfactorily during warranty period you may return defective parts back to RiteSmoke. For return instructions please refer to http://support.ritesmoke.com.

This warranty does not cover any defects or costs caused by:

• modification, alteration, repair or service of this product by any persons or company other than RiteSmoke.
• physical abuse or misuse of the product or operation there of in a manner inconsistent with the use indicated in manual instruction.
• any use of the product other than that for which it was intended; or
• damages caused by shipping of the product to RiteSmoke for service.